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Table 3 Comparison of average component and overall scores of the MRPS and demographic and clinical characteristics among respondents (N = 358)a

From: Patient satisfaction with outpatient physical therapy in Saudi Arabia

  Component-1 Communication and respect Component-2 Convenience Component-3 Quality time Component-4 Person-focused care Overall MRPS score (20-item)
Age groups
 < =30 3.90 ± 0.73 3.23 ± 0.65 3.47 ± 0.82 3.39 ± 0.96 3.58 ± 0.63
 31–50 3.79 ± 0.80 3.31 ± 0.64 3.31 ± 0.97 3.51 ± 0.93 3.56 ± 0.70
 > 50 3.64 ± 0.72 3.17 ± 0.61 3.08 ± 0.85 3.29 ± 0.95 3.40 ± 0.64
P-value 0.05 0.218 0.029 0.227 0.128
Gender
 Male 3.71 ± 0.87 3.02 ± 0.74 3.39 ± 0.93 3.26 ± 1.09 3.41 ± 0.78
 Female 3.83 ± 0.73 3.34 ± 0.59 3.32 ± 0.91 3.49 ± 0.89 3.58 ± 0.63
P-value 0.637 0.001 0.423 0.153 0.22
Educational status
 Less than secondary 3.99 ± 0.65 3.36 ± 0.58 3.06 ± 0.93 3.71 ± 0.94 3.67 ± 0.58
 Secondary 3.88 ± 0.74 3.36 ± 0.58 3.26 ± 0.93 3.66 ± 0.78 3.63 ± 0.62
 College or higher 3.73 ± 0.79 3.21 ± 0.67 3.42 ± 0.89 3.30 ± 0.98 3.48 ± 0.70
P-value 0.053 0.182 0.024 0.001 0.134
Occupation
 Working 3.69 ± 0.83 3.19 ± 0.65 3.37 ± 0.93 3.25 ± 0.98 3.46 ± 0.73
 Student 3.82 ± 0.76 3.09 ± 0.67 3.49 ± 0.80 3.26 ± 0.93 3.48 ± 0.64
 Retired 3.74 ± 0.81 3.30 ± 0.63 3.36 ± 0.99 3.74 ± 0.64 3.57 ± 0.66
 Unemployed 3.97 ± 0.64 3.45 ± 0.59 3.17 ± 0.90 3.69 ± 0.92 3.69 ± 0.60
P-value 0.183 0.003 0.089 < 0.001 0.104
Body parts treated
 Neck and shoulder 3.89 ± 0.69 3.39 ± 0.50 3.44 ± 0.86 3.50 ± 0.81 3.64 ± 0.57
 Back 3.80 ± 0.86 3.32 ± 0.64 3.37 ± 0.92 3.38 ± 1.00 3.57 ± 0.71
 Upper limb 3.76 ± 0.81 3.21 ± 0.68 3.42 ± 0.87 3.32 ± 1.10 3.49 ± 0.73
 Lower limb 3.72 ± 0.74 3.14 ± 0.72 3.15 ± 0.89 3.47 ± 0.95 3.46 ± 0.69
 Multiple areas 4.13 ± 0.53 3.38 ± 0.53 3.43 ± 1.25 3.63 ± 0.82 3.73 ± 0.60
 Others 3.67 ± 0.65 3.15 ± 0.63 3.39 ± 0.71 3.49 ± 0.66 3.45 ± 0.53
P-value 0.101 0.312 0.328 0.851 0.3
Time spent in the clinic (min)
 0–15 min 3.55 ± 0.80 3.20 ± 0.61 3.01 ± 0.91 3.28 ± 0.95 3.33 ± 0.67
 16–30 min 3.80 ± 0.78 3.25 ± 0.63 3.41 ± 0.87 3.43 ± 0.92 3.56 ± 0.68
 31–60 min 3.98 ± 0.65 3.34 ± 0.68 3.35 ± 0.91 3.55 ± 0.96 3.67 ± 0.61
 > 60 min 3.93 ± 0.76 3.24 ± 0.68 3.63 ± 0.99 3.53 ± 0.97 3.66 ± 0.69
P-value 0.003 0.341 0.006 0.341 0.012
Pain duration in the body parts treated
 Last 3 months 3.92 ± 0.72 3.25 ± 0.63 3.44 ± 1.01 3.56 ± 0.92 3.64 ± 0.67
 Last 6 months 3.74 ± 0.91 3.16 ± 0.76 3.16 ± 1.00 3.29 ± 1.06 3.44 ± 0.78
 Last year 3.77 ± 0.74 3.29 ± 0.62 3.33 ± 0.84 3.42 ± 0.92 3.53 ± 0.64
P-value 0.183 0.546 0.189 0.343 0.154
Physical therapy treatment times during last year
 This is the first time 3.79 ± 0.84 3.25 ± 0.68 3.54 ± 0.94 3.36 ± 1.00 3.56 ± 0.72
 2–4 times 3.83 ± 0.72 3.26 ± 0.57 3.19 ± 0.88 3.44 ± 0.88 3.54 ± 0.63
 > 4 times 3.78 ± 0.74 3.28 ± 0.69 3.28 ± 0.88 3.50 ± 0.96 3.53 ± 0.67
P-value 0.687 0.855 0.005 0.559 0.731
Post treatment health status
 Better 4.01 ± 0.60 3.36 ± 0.61 3.46 ± 0.88 3.62 ± 0.86 3.73 ± 0.55
 No change 3.25 ± 0.83 3.00 ± 0.62 2.87 ± 0.88 2.93 ± 0.91 3.04 ± 0.65
 Worse 2.87 ± 0.88 2.91 ± 0.78 3.03 ± 0.89 2.65 ± 1.13 2.76 ± 0.77
P-value < 0.001 < 0.001 < 0.001 < 0.001 < 0.001
Physical therapy specialty
 Musculoskeletal 3.79 ± 0.75 3.30 ± 0.64 3.35 ± 0.95 3.43 ± 0.95 3.55 ± 0.67
 Neurology 3.92 ± 0.76 3.23 ± 0.61 3.43 ± 0.85 3.48 ± 0.88 3.63 ± 0.63
 Sport injuries 3.78 ± 0.80 2.99 ± 0.82 3.16 ± 0.64 3.28 ± 1.10 3.40 ± 0.74
 Women’s Health 3.51 ± 0.97 3.21 ± 0.55 3.10 ± 0.78 3.27 ± 0.85 3.35 ± 0.67
 Others 3.80 ± 0.88 3.24 ± 0.61 3.21 ± 1.03 3.50 ± 1.05 3.52 ± 0.73
P-value 0.529 0.31 0.436 0.819 0.43
City of treatment
 Riyadh 3.86 ± 0.78 3.29 ± 0.67 3.37 ± 0.92 3.57 ± 0.88 3.60 ± 0.68
 Outside Riyadh 3.58 ± 0.77 3.11 ± 0.52 3.33 ± 0.94 2.97 ± 1.05 3.33 ± 0.68
P-value 0.01 0.012 0.947 < 0.001 0.005
  1. aData are presented as means and standard deviations, Non-parametric tests were used; Mann-Whitney test for two-group variables and Kruskal Wallis test for more than two-group variables
  2. Significant p-values (bold) indicate that the component and overall scores are different between the categories of the variable