Table 1 The concrete targets for change for primary care practices and staff with the implementation of HeLP-Diabetes

Practice targets:

• To adopt HeLP-Diabetes as an additional service for their patients with T2DM,

• Provide resources (time, healthcare professionals, and space) to allow staff to offer the intervention to patients

Healthcare professional targets:

Behaviours additional to normal practice were required to:

• Recommend HeLP-Diabetes to patients during routine appointments

• Register patients (or assist patients to register) to use HeLP-Diabetes, either within routine appointments or at a separate time

• Facilitate patient use of HeLP-Diabetes through a facilitation appointment where key features of HeLP-Diabetes are shown to patients by staff

• Encourage ongoing use of HeLP-Diabetes in patients by discussing use in subsequent appointments.