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Table 2 Variable assignment

From: Key nodes affecting patient satisfaction in a cross-regional referral service process: an empirical analysis study in Sichuan

Process evaluation element

Variable Name

Variable assignment

Overall satisfaction

Y

1 = bad,2 = not bad,3 = good,4 = excellent

Satisfaction with transferring service at the primary-level hospital

X1

hundred-mark system

Satisfaction with referral appointment registration

X2

Satisfaction with claim of appointment number

X3

Satisfaction with examination

X4

Satisfaction with admission

X5