Table 1 Statistical analysis of patient satisfaction at different nodes
Statistics | satisfaction with the transferring service in the primary-level hospital (hundred-mark system) | satisfaction with referral appointment registration (hundred-mark system) | satisfaction with claim of appointment number in the outpatient department (hundred-mark system) | satisfaction with the examination (hundred-mark system) | satisfaction with admission (centigrade) | Overall satisfaction with the referral process | |
|---|---|---|---|---|---|---|---|
N | Valid | 100 | 100 | 100 | 100 | 100 | 100 |
Missing | 4 | 4 | 4 | 4 | 4 | 4 | |
Mean | 91.020 | 88.930 | 90.780 | 90.660 | 90.200 | 3.490 | |
Median | 95.000 | 92.500 | 95.000 | 95.000 | 90.000 | 4.000 | |
Mode | 100.0 | 100.0 | 100.0 | 100.0 | 100.0 | 4.0 | |
Standard deviation | 11.079 | 13.213 | 12.188 | 13.805 | 11.131 | .772 | |
Skewness | −1.466 | −1.230 | −1.640 | −3.470 | − 1.181 | − 1.512 | |
Standard error of skewness | .241 | .241 | .241 | .241 | .241 | .241 | |
Kurtosis | 2.137 | .760 | 2.283 | 18.563 | .767 | 1.759 | |
Standard error of kurtosis | .478 | .478 | .478 | .478 | .478 | .478 | |