Table 2 Degree of satisfaction and complaint rate between control and observation groups
Control | Observation | Test value | P | ||
|---|---|---|---|---|---|
Subjects, n | 86 | 90 | |||
Satisfaction scores | 90.2 ± 2.3 | 95.8 ± 1.2 | t = 19.80 | 0.000 | |
Recycle quality | 30.2 ± 4.2 | 32.8 ± 4.5 | t = 4.00 | 0.000 | |
Packing quality | 30.9 ± 3.6 | 32.4 ± 4.2 | t = 2.59 | 0.010 | |
Sterilization quality | 29.2 ± 6.1 | 30.6 ± 6.3 | t = 1.52 | 0.131 | |
Complaint rate | 11.6% | 3.3% | χ2 = 4.42 | 0.035 |