Key informants | Health managers and providers |
---|---|
Public have more trust in the SOA facilities | Improved public trust in health facilities – provide better quality of care (improved staff attitude and better treatment) |
Facilities are now open for 24 h per day | Staff being available 24 h per day |
Staff are more punctual and stay at facilities because of incentives attached to punctuality and availability of services | Outreach programmes have increased community awareness of the availability of and need for services |
Staff have received more training since being in SOA and this has improved the services that they deliver | Clear contracts with targets for provision of services, incentives and monitoring in the SOA scheme |
Low service fees because of HEF and CBHI |