From: Developing a framework to evaluate knowledge into action interventions
Type of activity | Indicator | Outcome levela |
---|---|---|
Online community of practice | Â | Â |
 | # of members and types against target | 3 |
 | # of contributions (differentiated by content type, such as discussion, file, blog etc) | 3 |
 | # of views of different content types | 3 |
 | Distribution of member participation (contributors, views etc) | 3 |
 | Would target audience miss if discontinued? | 3/4 |
 | # of conversations you have had as result of the community | 5 |
 | Have you talked to someone you did not talk to before? | 5 |
 | Have you worked with anyone outside the portal that you met here? | 5 |
 | Can you give an example of what the CoP enabled you to do? | Potential for 3–6 |
Knowledge services | Â | Â |
 | # of requests for information by target audiences | 3 |
 | % of repeat requests from particular stakeholders/service users | 4 |
 | Would you recommend the service to others? | 4 |
 | % feedback from users | 3/4 |
 | Knowledge provided is of good quality and meets my requirements | 5 |
Knowledge products | Â | Â |
 | # knowledge product created | 2 |
 | % users who rate knowledge products as excellent/useful | 3 |
 | # citations of knowledge products | 5 |
 | # people having read/used knowledge product | 3 |
 | # recommendation of knowledge product | 4 |
 | Usefulness of knowledge product (likert item 1–5) as perceived by target audience | 5 |
 | Use in practice as reported by target audience | 6 |
Knowledge sharing/brokering | Â | Â |
 | I feel encouraged to share knowledge with my colleagues | 5 |
 | I have shared knowledge with a colleague at least once a week | 5 |
 | I know precisely who in my organisation has the specific capacity to help me identify relevant knowledge for my work | 5 |
 | I am able to find the knowledge I need quickly and easily | 5 |
 | We have structures for team and project work that encourage people to bring forward experiences and insights from other settings | 5 |
 | We encourage multiple perspectives and different points of view to emerge | 5 |
Knowledge activities/success cases | Â | Â |
 | #% staff who are able to provide an example of how knowledge activities have contributed to a change in practice | 6 |
 | #% staff who are able to provide an example of how knowledge activities contribute to local or national level indicators | 7 |
 | #% staff who give an example of where learning has improved a policy or programme | 6 |
 | Feedback on what would have happened without the knowledge activity | Potential 3–7 |