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Table 4 Distribution of the nominally scaled clinical performance results according to the online ratings on RateMDs

From: A cross-sectional study assessing the association between online ratings and clinical quality of care measures for US hospitals: results from an observational study

 

Scaled survey ratings

Narrative comment sentiment

 

One star

Two stars

Three stars

Four stars

Five stars

p

Positive

Neutral

Negative

p

Healthcare Associated Infections

          

Central Line-Associated Bloodstream Infection (CLABSI)

          

Better than the US national benchmark

20.9%

24.5%

22.7%

22.1%

25.7%

**

23.1%

12.3%

25.5%

**

No different than the US national benchmark

49.4%

37.2%

40.3%

39.7%

20.4%

 

42.3%

39.5%

26.7%

 

Worse than the US national benchmark

0.6%

0.0%

1.1%

0.0%

0.0%

 

0.4%

1.2%

0.0%

 

Number of cases too small

1.2%

0.5%

3.3%

1.0%

6.1%

 

2.0%

1.2%

4.1%

 

Not available

27.9%

37.8%

32.6%

37.2%

47.8%

 

32.2%

45.7%

43.8%

 

Catheter-Associated Urinary Tract Infections (CAUTI)

          

Better than the US national benchmark

8.1%

8.2%

9.9%

8.1%

4.8%

**

9.1%

7.4%

5.8%

**

No different than the US national benchmark

49.4%

40.8%

45.9%

40.6%

30.6%

 

44.9%

35.8%

35.4%

 

Worse than the US national benchmark

15.7%

16.3%

12.2%

14.7%

11.8%

 

15.1%

12.3%

12.2%

 

Number of cases too small

1.2%

0.5%

3.3%

1.0%

6.1%

 

2.0%

1.2%

4.1%

 

Not available

25.6%

34.2%

28.7%

35.5%

46.7%

 

28.8%

43.2%

42.6%

 

MRSA blood Laboratory-identified Events (bloodstream infections)

          

Better than the US national benchmark

4.1%

2.6%

1.7%

1.0%

1.3%

**

2.9%

1.3%

1.2%

*

No different than the US national benchmark

53.5%

50.3%

48.6%

52.5%

41.0%

 

50.2%

48.8%

45.9%

 

Worse than the US national benchmark

3.5%

2.6%

7.2%

3.0%

0.9%

 

4.7%

1.3%

1.7%

 

Number of cases too small

1.7%

0.0%

3.3%

1.0%

5.2%

 

2.2%

0.0%

3.5%

 

Not available

37.2%

44.6%

39.2%

42.4%

51.5%

 

40.0%

48.8%

47.7%

 

Clostridium difficile (C.diff.) Laboratory identified Events

          

Better than the US national benchmark

19.8%

16.4%

17.7%

13.2%

14.4%

**

17.5%

13.8%

14.2%

**

No different than the US national benchmark

42.4%

48.2%

56.9%

54.3%

42.4%

 

52.2%

56.3%

41.0%

 

Worse than the US national benchmark

15.7%

7.7%

6.6%

11.7%

7.0%

 

10.2%

6.3%

9.3%

 

Number of cases too small

1.7%

0.0%

3.3%

1.0%

5.2%

 

2.2%

0.0%

3.5%

 

Not available

20.3%

27.7%

15.5%

19.8%

31.0%

 

18.0%

23.8%

32.0%

 

Readmissions Complications and Deaths

          

Serious blood clots after surgery

          

Better than the US national benchmark

6.4%

7.7%

6.1%

3.5%

5.2%

*

6.9%

3.8%

4.1%

 

No different than the US national benchmark

62.6%

52.6%

60.6%

61.1%

47.4%

 

58.3%

55.0%

53.3%

 

Worse than the US national benchmark

7.6%

10.7%

8.9%

8.6%

8.7%

 

9.5%

7.5%

8.7%

 

Number of cases too small

1.2%

0.0%

3.9%

1.0%

5.7%

 

2.0%

1.3%

3.8%

 

Not available

22.2%

29.1%

20.6%

25.8%

33.0%

 

23.3%

32.5%

30.1%

 

Accidental cuts and tears from medical treatment

          

Better than the US national benchmark

4.1%

3.1%

2.8%

4.5%

3.9%

*

3.3%

2.5%

4.7%

 

No different than the US national benchmark

65.1%

60.5%

66.7%

62.6%

48.7%

 

63.9%

58.8%

53.8%

 

Worse than the US national benchmark

7.6%

7.2%

6.7%

6.1%

7.8%

 

7.3%

6.3%

7.0%

 

Number of cases too small

1.2%

0.0%

3.9%

1.0%

5.2%

 

2.2%

0.0%

3.5%

 

Not available

22.1%

29.2%

20.0%

25.8%

34.3%

 

23.3%

32.5%

31.1%

 

Collapsed lung due to medical treatment

          

Better than the US national benchmark

0.6%

1.0%

0.6%

0.5%

0.4%

*

0.9%

1.3%

0.3%

 

No different than the US national benchmark

74.3%

66.3%

75.0%

71.6%

59.1%

 

71.8%

65.0%

64.2%

 

Worse than the US national benchmark

1.8%

3.6%

1.1%

1.0%

2.2%

 

2.0%

1.3%

1.7%

 

Number of cases too small

1.2%

0.0%

3.9%

1.0%

5.2%

 

2.2%

0.0%

3.5%

 

Not available

22.2%

29.1%

19.4%

25.9%

33.0%

 

23.1%

32.5%

30.2%

 

Serious complications (PSI-90-SAFETY)

          

Better than the US national benchmark

3.5%

2.6%

3.3%

5.1%

3.0%

*

3.3%

1.3%

4.1%

 

No different than the US national benchmark

66.3%

60.2%

68.0%

61.6%

50.4%

 

64.5%

58.8%

54.9%

 

Worse than the US national benchmark

7.0%

8.2%

5.5%

6.6%

7.0%

 

7.1%

7.5%

6.4%

 

Number of cases too small

1.2%

0.0%

3.3%

1.0%

5.2%

 

1.8%

0.0%

3.5%

 

Not available

22.1%

29.1%

19.9%

25.8%

34.3%

 

23.3%

32.5%

31.1%

 

Rate of readmission after discharge from hospital (hospital-wide)

          

Better than the US national benchmark

10.4%

9.2%

14.9%

10.6%

15.7%

*

11.7%

8.8%

14.0%

 

No different than the US national benchmark

72.3%

70.4%

68.5%

71.7%

70.7%

 

70.9%

73.8%

69.8%

 

Worse than the US national benchmark

15.0%

14.3%

9.9%

16.2%

8.3%

 

12.8%

11.3%

12.8%

 

Number of cases too small

0.0%

5.6%

3.3%

0.0%

2.2%

 

2.4%

5.0%

1.5%

 

Not available

2.3%

0.5%

3.3%

1.5%

3.1%

 

2.4%

1.3%

2.0%

 
  1. Chi-square test (* p < 0.05; ** p < 0.001)