Skip to main content

Table 1 Inclusion and exclusion criteria

From: Telephone health services in the field of rare diseases: a qualitative interview study examining the needs of patients, relatives, and health care professionals in Germany

 

Inclusion criteria

Exclusion criteria

Population

All potential patients (not only focusing on rare diseases), family members and physicians

Studies regarding animals

Intervention

Telephone services

Email services, Internet platforms

Outcome

Examination or improvement of helpline service or design

Evaluation of caller behaviour

Examination of helpline callers to examine their general health behaviour (not offering additional knowledge to helpline design)

Publication type

Caller statistics, interviews and reviews

Interventional studies

Language

English, German, and French

All other languages

Time frame

All publications up to May 27th, 2016

None