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Table 3 Personal abusive and disrespectful experiences (n, %)

From: Factors influencing the capacity of women to voice their concerns about maternal health services in the Muanda and Bolenge Health Zones, Democratic Republic of the Congo: a multi-method study

Grouped mistreatment events

Yes

Undignified care

10 (1.9%)

Shouting at patient/scolding the patient

7 (1.4%)

Threatening to withhold treatment

4 (0.8%)

Threatening comments or negative or discouraging/disparaging comments

3 (0.6%)

Abandonment or neglect

8 (1.5%)

Ignoring or abandoning patient when in need or when called

2 (0.4%)

Delivered alone/no performance of antenatal care actions during visit

6 (1.2%)

Physical abuse

8 (1.5%)

Hitting, slapping, pushing, pinching or otherwise beating the patient

8 (1.5%)

Sexual abuse or harassment

2 (0.4%)

Otherwise hurting the patient

0 (0.0%)

No/Lack of confidential care

0 (0.0%)

Allowing patient body seen by others

0 (0.0%)

Revealing confidential patient’s information to other persons

0 (0.0%)

No consented care (perform healthcare without permission/ information)

5 (1.0%)

Inappropriate demands for payment

9 (1.7%)

Request or demand for informal payment for better care

6 (1.2%)

Detention of the mother or of the baby due to failure to pay

4 (0.8%)