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Table 4 The Responsiveness of Physicians Scale (ROP-Scale)

From: Development and validation of a structured observation scale to measure responsiveness of physicians in rural Bangladesh

Name of Factor Definition Items in domain
Friendliness How a physician communicates with a patient 1. Asking patient’s name 2. Engaging in social talks 3. Asking about patient’s family 4. Friendliness 5. Giving courage and reassurance 6. Sense of humor
Respecting How a physician explicitly shows respect to a patient 7. Greetings by doctor 8. Showing respect explicitly 9. Listening to patient’s complaints completely 10. Listening to patient’s complaints attentively 11. Examining the patient with care 12. Encouraging patient to ask questions 13. Listening attentively to patient’s questions 14. Closing salutation by doctor 15. Non-verbal communication by doctor 16. Compassionately touching the patient by doctor
Informing and guiding How a physician empowers a patient 17. Suggestions on disease prevention and health promotion in general 18. Facilitating follow-up 19. Quantity of issues explained and the quality of explanation 20. Quantity of issues explained 21. Asking patient if s/he understood the explanation 22. Explaining the cause of disease to the patient 23. Explaining the diagnosis of disease to the patient 24. Explaining the prognosis of disease to the patient 25. Explaining the treatment to the patient 26. Explaining the preventive aspects to the patient
Gaining trust How a physician may gain trust of the patients, or refrains from doing something that may breach trust of the patients 27. Earning trust of patients 28. Service oriented, not businesslike behavior 29. Not using jargon 30. Not being involved in illegal activities
Financial sensitivity Understanding financial need of the patients and providing support if needed, going beyond the consultation 31. Considering socio-economic status of the patient 32. Trying to understand socio-economic status of the patient 33. Informing the cost of treatment 34. Providing financial assistance if needed