Variable | Friendliness | Gaining trust | Respecting | Informing and guiding | Financial sensitivity |
---|---|---|---|---|---|
Greetings by doctor | 0.34 | Â | 0.49 | Â | Â |
Asking patient’s name | 0.42 |  |  |  |  |
Engaging in social talks | 0.86 | Â | Â | Â | Â |
Asking about patient’s family | 0.85 |  |  |  |  |
Friendliness | 0.88 | Â | Â | Â | Â |
Showing respect explicitly | Â | Â | 0.69 | Â | Â |
Listening to patient’s complaints completely |  |  | 0.84 |  |  |
Listening to patient’s complaints attentively |  |  | 0.77 |  |  |
Examining the patient with care | Â | Â | 0.47 | Â | Â |
Suggestions on disease prevention and health promotion in general | Â | Â | Â | 0.58 | Â |
Giving courage and reassurance | 0.54 | Â | Â | Â | Â |
Earning trust of patients | Â | 0.82 | Â | Â | Â |
Service oriented, not businesslike behavior | Â | 0.87 | Â | Â | Â |
Considering socio-economic status of the patient | Â | Â | Â | Â | 0.91 |
Trying to understand socio-economic status of the patient | Â | Â | Â | Â | 0.82 |
Informing the cost of treatment/financial counseling | Â | Â | Â | 0.31 | 0.71 |
Providing financial assistance if needed | Â | Â | Â | Â | 0.80 |
Facilitating follow-up | Â | Â | Â | 0.35 | Â |
Quantity of issues explained and the quality of explanation | Â | Â | Â | 0.85 | Â |
Quantity of issues explained | Â | Â | Â | 0.84 | Â |
Asking patient if s/he understood the explanation | Â | Â | Â | 0.37 | Â |
Explaining the cause of disease to the patient | Â | Â | Â | 0.81 | Â |
Explaining the diagnosis of disease to the patient | Â | Â | Â | 0.73 | Â |
Explaining the prognosis of disease to the patient | Â | Â | Â | 0.69 | Â |
Explaining the treatment to the patient | Â | Â | Â | 0.45 | Â |
Explaining the preventive aspects to the patient | Â | Â | Â | 0.62 | Â |
Encouraging patient to ask questions | Â | Â | 0.73 | Â | Â |
Listening attentively to patient’s questions |  |  | 0.56 |  |  |
Not using jargon | Â | 0.54 | Â | Â | Â |
Closing salutation by doctor | 0.33 | Â | 0.49 | Â | Â |
Non-verbal communication by doctor | Â | Â | 0.68 | Â | Â |
Compassionately touching the patient by doctor |  | −0.36 | 0.55 |  |  |
Not being involved in illegal activities | Â | 0.70 | Â | Â | Â |
Sense of humor | 0.76 | Â | Â | Â | Â |