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Table 3 Percentage of agreement between repeated assessments per phase and dimension

From: Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services

 

Agreement (%)

Complete

Reasonable

Phase 1: Intake (N = 416)

60.8

83.2

Phase 2: Triage and follow-up (N = 468)

63.9

86.5

Phase 3: Finishing-off (N = 104)

47.1

70.2

General (N = 260)

52.7

86.2

Medical items (N = 728)

64.6

84.3

Communication items (N = 572)

59.1

84.0

Total (N = 1248)

55.1

84.1

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BMC Health Services Research

ISSN: 1472-6963

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