Table 2 Pre-simulation interview questions with service providers
Demographics and background | Age, gender IT literacy Telehealth experience Previous training in telehealth |
Clinical/professional domain | Do you think the video service will enhance the delivery of health advice, compared to the telephone service? Will the system improve service user outcomes? If so, how? |
Organisational domain | Are there any real or potential negative effects of using the video service? |
Effectiveness domain | What impact (if any) do you think the service will have on the healthcare system? What benefits do you expect this service to make to your work, and to consumers? How will you know if these benefits have been realised? |
Safety and quality domain | How safe is this service? What are the risks of this service? How can those risks be minimised or averted? |