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Table 3 Participant groups and questionnaire content

From: Development and evaluation of an “emergency access button” in Danish out-of-hours primary care: a study protocol of a randomized controlled trial

Groups Triage professional questionnaire Caller questionnaire
All three groups:
common content of questionnaire
Reason for encounter
- Symptom
- Possible diagnosis
Severity of condition
New illness/injury or exacerbation of chronic illness/injury
Background information:
- Gender, age, civil status, educational level, ethnicity
- Mental and physical health
Questions regarding the specific contact:
- Reason for encounter
- Severity of condition
- Caller’s expectations
- Satisfaction with the specific contact
General questions:
- General feeling of safety with the service
- General satisfaction with different health services
  Additional questions Additional questions
Intervention group: “users”
 Get the option to bypass the line
Questions regarding the evaluation of the relevance of bypassing seen from a medical perspective
Questions regarding the evaluation of the relevance of bypassing seen from a psychosocial perspective
Questions regarding the emergency access button:
- Feeling of safety
- Recommendation of implementation
Intervention group: “non-users”
 Get the option to bypass the line, but choose not to
Question regarding whether the caller should have bypassed the line or not Questions regarding the emergency access button:
- Feeling of safety
- Recommendation of implementation
Control group Question about whether the caller should have bypassed the line or not