Table 6 Messages regarding the cost telehealth service in the analysed THLs
Portrayed message regarding the cost of the telehealth service | Leaflets |
|---|---|
“The information will be sent by a telephone to a secure computer… These telephone calls will not cost you anything as they use an 0800 freephone number.” | THL3 |
“The service is led by a dedicated team of nurses, it’s totally free ….” | THL4 |
“The monitor will use your existing telephone line and the information is sent using a free phone number so there will be no call charges.” | THL5 |
“The equipment will be provided free of charge… and will be maintained again free of charge”. | THL6 |
“It is free….” | THL7, THL10 |
Telehealth is part of the ongoing support you will receive from your healthcare team and there is no cost for using it.” | THL9 |