Table 8 Fit statistics for the scale items

Physicians are present to solve any issue

1.11

1.10

1.44

3.10

Physician/nephrologist behavior and bedside manners

1.17

1.40

1.37

2.00

Reliability/credibility inspired by the physician/nephrologist

1.21

1.70

1.38

2.20

Clarity of the information provided by the physician about your disease and treatment

1.26

2.20

1.38

2.30

Nurses are attentive to patients needs

0.85

−1.40

0.95

−0.30

Reliability/credibility inspired by nurses

0.81

−1.80

0.84

−1.10

Nurses’ behavior towards you

0.74

−2.30

0.72

−1.70

Clarity of the information provided by the nurse about your treatment

0.77

−2.10

0.62

−2.60

Warmth and kindness of the psychologist - listening to how you feel

0.95

−0.50

0.83

−1.30

Guidance provided about self-care and quality of life improvement

1.04

0.40

0.95

−0.40

Reliability/credibility inspired by the psychologist

1.11

1.10

0.92

−0.60

Social work personnel warmth and kindness

1.23

2.00

1.31

2.00

Orientation and information about activities offered by the renal clinic

0.92

−0.80

1.17

1.30

Guidance and support offered for you to manage your social and family environment

0.91

−0.90

0.89

−0.80

Warmth and kindness of the dietitian

1.21

1.80

0.96

−0.20

Assessment of your nutritional status

1.13

1.20

0.94

−0.30

Advice from the dietitian for you and your family to be able to apply

1.04

0.40

0.86

−0.90

Kindness of the admission assistant

0.97

−0.20

0.68

−1.80

Follow-up of your appointments by the admission assistant

0.94

−0.50

0.68

−2.00

Timing and clarity of guidance provided on requirements

0.73

−2.50

0.61

−2.60

Timely drug delivery

1.28

2.10

1.89

3.70

Full medication delivery

1.55

3.80

2.59

6.10

Kindness of the pharmacist or person supplying the medications

0.92

−0.60

1.23

1.30

Supplies quality and reliability

1.16

1.20

1.28

1.30

Neatness and organization of the renal unit

1.03

0.30

1.03

0.30

Nice environment at the renal unit

1.01

0.10

1.04

0.30

Comfortable facilities at the renal unit

1.10

0.90

1.36

2.20

Compliance with date and time of scheduled appointments

0.94

−0.60

1.16

1.10

Compliance with connection/disconnection times

0.97

−0.30

1.44

3.00

Easiness for undergoing laboratory tests

0.90

−0.80

0.75

−1.40

Flexible times and conditions according to your needs

0.71

−2.80

0.66

−2.40

Information offered at the renal unit about your rights and obligations

0.68

−3.00

0.48

−3.70

Staff respect for your rights as a patient

0.78

−1.90

0.68

−2.00

Training offered for services provided at the renal unit

0.82

−1.60

0.69

−2.10

Contact of the renal unit administrator with patients

1.99

9.90

2.42

9.90

Reliability on the technology used for your therapy

0.65

−3.10

0.61

−2.30

Quality of the snack supplied at the renal unit

2.08

9.90

2.64

9.90

Kindness of the person who answers the phone at the renal unit

0.79

−1.80

1.13

0.70

Easiness to communicate by phone with the renal unit

1.45

4.20

1.82

5.70

Timely response to any request or requirement

0.68

−3.10

0.60

−2.90

Nurse assistants being attentive to patients

0.85

−1.40

1.12

0.90

Reliability/credibility inspired by the nurse assistants

0.70

−3.00

0.59

−3.20

Nurse assistants’ behavior towards you

0.83

−1.40

0.64

−2.40

Clarity of the information provided by nurse assistants about your treatment

0.70

−3.00

0.54

−3.70