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Table 3 Responsiveness Performances of HATCS (n = 452)

From: Measuring health system responsiveness at facility level in Ethiopia: performance, correlates and implications

Responsiveness Domains

Responsiveness % Score, Mean [95% CI]

Min–Max % score

Unacceptable (%)

Acceptable (%)

Fail

Good

Very Good

Total

Autonomy

71.2 [69.6–72.9]

28.6–100.0

22.7

43.1

34.2

69.3

Attention

64.6 [63.8–65.5]

31.4–100.0

45.5

51.4

3.1

54.5

Communication

76.1 [74.9–77.4]

37.1–100.0

14.8

64.2

21.1

85.3

Amenities

65.2 [64.1–66.2]

38.2–100.0

33.9

61.4

4.7

66.1

Choice

57.7 [55.4–59.8]

25.0–100.0

48.4

39.2

12.4

51.6

Confidentiality

81.7 [80.1–83.2]

25.0–100.0

7.6

50.1

42.3

92.4

Respect

77.8 [76.6–78.9]

28.6–100.0

5.1

40.9

54.0

94.9

Total Responsiveness

68.3 [67.6–68.9]

49.3–86.2

10.4

82.7

6.9

89.6

  1. CI confidence interval