Table 1 Classification Responsiveness Performance
Responsiveness Domain | Minimum RPSa (%) | RPSa Categories | ||
|---|---|---|---|---|
Unacceptable | Acceptable | |||
Fail (%) | Good (%) | Very Good (%) | ||
1. Autonomy | 14.4 | 14.4–57.1 | 57.2–75.0 | 75.1–100.0 |
2. Attention | 20.0 | 20.0–60.0 | 60.1–80.0 | 80.1–100.0 |
3. Communication | 20.0 | 20.0–60.0 | 60.1–80.0 | 80.1–100.0 |
4. Amenities | 20.0 | 20.0–60.0 | 60.1–80.0 | 80.1–100.0 |
5. Choice | 25.0 | 25.0–50.0 | 50.1–75.0 | 75.1–100.0 |
6. Confidentiality | 25.0 | 25.0–50.0 | 50.1–75.0 | 75.1–100.0 |
7. Respect | 25.0 | 25.0–50.0 | 50.1–75.0 | 75.1–100.0 |
Total Responsiveness | 20.1 | 20.1–58.9 | 59.0–79.9 | 80.0–100.0 |