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Table 1 A framework for effective communication of urgent public health guidance to emergency department clinicians

From: Effective communication of public health guidance to emergency department clinicians in the setting of emerging incidents: a qualitative study and framework

Framework element

Description

Qualities

Anticipate

Prepare and plan collaboratively in the non-emergency setting to build capacity for effective communication, bridge sectors and jurisdictions, and build relevant networks

Trusted

Respected

Responsive

Transparent

Flexible

Consultative

Invest in building relationships and networks

Establish, promote and invest energy in relationships, partnerships and networks

Establish liaison roles and redundancy

Develop and implement liaison roles to effectively transmit timely communication, promote redundancy across communication channels, and provide opportunity for feedback

Active communication

Actively engage in multiple modes and methods of communication for EPHI information to facilitate timely dissemination, knowledge translation and provide opportunity for feedback

Consider and respond to the target audience

Consider the unique demands of the target setting and recognize incongruities across settings. Develop accessible and feasible methods to facilitate the exchange of information that accounts for the setting. Provide practice and bottom-line oriented messages, with changes in information emphasized.

Leverage networks for coordination

Use networks within and across institutions/sectors/jurisdictions to promote coordinated communication action

Acknowledge and address uncertainty

Understand, acknowledge and respond to the limitations of the message and situation