Framework element | Description | Qualities |
---|---|---|
Anticipate | Prepare and plan collaboratively in the non-emergency setting to build capacity for effective communication, bridge sectors and jurisdictions, and build relevant networks | Trusted Respected Responsive Transparent Flexible Consultative |
Invest in building relationships and networks | Establish, promote and invest energy in relationships, partnerships and networks | |
Establish liaison roles and redundancy | Develop and implement liaison roles to effectively transmit timely communication, promote redundancy across communication channels, and provide opportunity for feedback | |
Active communication | Actively engage in multiple modes and methods of communication for EPHI information to facilitate timely dissemination, knowledge translation and provide opportunity for feedback | |
Consider and respond to the target audience | Consider the unique demands of the target setting and recognize incongruities across settings. Develop accessible and feasible methods to facilitate the exchange of information that accounts for the setting. Provide practice and bottom-line oriented messages, with changes in information emphasized. | |
Leverage networks for coordination | Use networks within and across institutions/sectors/jurisdictions to promote coordinated communication action | |
Acknowledge and address uncertainty | Understand, acknowledge and respond to the limitations of the message and situation |