| Service users | Caregivers | ||
---|---|---|---|---|
Item | Item-test correlation | Average Item-item correlation | Item-test correlation | Average Item-item correlation |
The health worker treated me with courtesy | 0.55 | 0.29 | 0.50 | 0.23 |
The health worker listened to me carefully | 0.65 | 0.28 | 0.55 | 0.23 |
The health worker explained me things in a way I understood | 0.70 | 0.28 | 0.61 | 0.22 |
The health facility was clean | 0.45 | 0.30 | 0.52 | 0.23 |
The waiting room was clean | 0.53 | 0.29 | 0.54 | 0.23 |
The latrine was clean | 0.47 | 0.29 | 0.54 | 0.23 |
The waiting time was acceptable | 0.27 | 0.31 | 0.29 | 0.24 |
I have enough time to discuss with health worker | 0.58 | 0.29 | 0.53 | 0.23 |
I was give information in a way I understood | 0.80 | 0.27 | 0.70 | 0.22 |
I received helpful advice | 0.72 | 0.28 | 0.54 | 0.23 |
Administrative staff treated me with courtesy and respect | 0.50 | 0.29 | 0.51 | 0.23 |
The health worker involved my family helpfully | 0.69 | 0.28 | 0.67 | 0.22 |
My privacy is respected | 0.30 | 0.30 | 0.47 | 0.23 |
I have the opportunity for follow up with the same health worker | 0.60 | 0.29 | 0.48 | 0.23 |
My personal information is kept confidential | 0.49 | 0.29 | 0.38 | 0.24 |
Referral to specialist is possible | 0.47 | 0.29 | 0.41 | 0.23 |
The service is effective at decreasing symptoms | 0.63 | 0.28 | 0.53 | 0.23 |
The service is effective at decreasing relapses | 0.68 | 0.28 | 0.51 | 0.23 |
The service is effective at helping with economic problems | 0.63 | 0.28 | 0.49 | 0.23 |
It is possible to see the health worker when needed | 0.67 | 0.28 | 0.59 | 0.22 |