From: Are performance measurement systems useful? Perceptions from health care
Research variable name | Survey questions addressed to health care managers and variable items | Variable measurement | Frequency distribution for survey questions (in %) | |||||||
---|---|---|---|---|---|---|---|---|---|---|
 |  |  | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
Strategic Use of Non-Financial Performance Measurement Systems | How would you rate the relevance in the use of non-financial PMS in detecting straegic uncertainties within your organizational unit? | A score from 1 to 7 on a Likert scale (1 Extremely unsatisfactory,…, 7 Extremely satisfactory) |  | 2.062 | 10.309 | 14.433 | 29.897 | 21.649 | 17.526 | 4.124 |
Perceived Managerial Discretion | Decision Making: What is your perception about the effectiveness of the non-financial performance system used in providing information with reference to support operational decisions of your unit? | Decision making: a score from 1 to 7 on a Likert scale (1 Extremely unsatisfactory,…, 7 Extremely satisfactory) |  | 2.062 | 6.186 | 11.34 | 11.34 | 19.588 | 39.175 | 10.309 |
Flexibility: What is your perception on the effectiveness of the non-financial performance system used in providing information with reference to enabling the flexibility/adaptability of your organizational unit? | Flexibility: a score from 1 to 7 on a Likert scale (1 Extremely unsatisfactory,…, 7 Extremely satisfactory) |  | 4.124 | 6.186 | 12.371 | 22.68 | 22.68 | 27.835 | 4.124 | |
Improved Processes | Did your organizational unit introduce improved processes during the last three years? | A score from 1 to 7 on a Likert scale (1 Very much less than sector’s average,…, 7 Much greater than sector’s average). 0 if no improved processes have been introduced during the last three years. | 18.557 | 2.062 | 5.155 | 9.278 | 14.433 | 28.866 | 18.557 | 3.093 |
Tenure | Time: How long have you been with the company? | Time: respondent has to indicate years and months (0 < "1" ≤ 5 years; 5 < "2" ≤ 10 years; 10 < "3" ≤ 15 years; 15 < "4" ≤ 20 years; 20 < "5" ≤ 25 years; 25 < "6" ≤ 30 years; "7" > 30 years) |  | 40.206 | 7.216 | 5.155 | 7.216 | 17.526 | 8.247 | 10.309 |
Time actual: How long have you been in the current job? | Time actual: respondent has to indicate years and months (0 < "1" ≤ 3 years; 3 < "2" ≤ 6 years; 6 < "3" ≤ 9 years; 9 < "4" ≤ 12 years; 12 < "5" ≤ 15 years; 15 < "6" ≤ 18 years; "7" > 18 years) |  | 38.144 | 28.866 | 10.309 | 9.278 | 3.093 | 3.093 | 3.093 | |
Gender | Women/Men managers | A dichotomous variable: 0 if respondent is a man and 1 if respondent is a woman. | 79.381 | 20.619 | Â | Â | Â | Â | Â | Â |
Environmental Uncertainty | Complexity: What is the level of complexity faced in your unit’s environment compared to the average of the sector you belong to? | Complexity: A score from 1 to 7 on a Likert scale (1 Very much less than sector’s average,…, 7 Much greater than sector’s average) |  | 0 | 0 | 8.247 | 24.742 | 19.588 | 34.021 | 13.402 |
Risk: What is the level of risk faced in your unit’s environment compared to the average of the sector you belong to? | Risk: A score from 1 to 7 on a Likert scale (1 Very much less than sector’s average,…, 7 Much greater than sector’s average) |  | 1.031 | 4.124 | 15.464 | 27.835 | 30.928 | 17.526 | 3.093 | |
Uncertainty: What is the degree of uncertainty faced in your unit’s environment compared to the average of the sector you belong to? | Uncertainty: A score from 1 to 7 on a Likert scale (1 Very much less than sector’s average,…, 7 Much greater than sector’s average) |  | 2.062 | 8.247 | 7.216 | 42.268 | 27.835 | 10.309 | 2.062 |