Fig. 1

Categories of appropriate (green) and inappropriate (red) care, categorized into five main dimensions. On the left, the frequencies in which the dimensions and categories were described in cases of appropriate care are shown (n = 429). On the right, the frequencies in cases of inappropriate care are shown (n = 309), directly next to the opposing category in appropriate care. Categories that were mentioned in less than 5 % of cases (both in appropriate care and inappropriate care) are not shown. In appropriate care, these categories are: ‘Other locations’ (1 %, categorized under ‘location’) and ‘other care aspects‘ (1 %, categorized under ‘supportive care’). In inappropriate care, the only category not shown is ‘errors and complications’ (4 %, not categorized). *Ltcf: long-term care facility