Components of systems | Items for each component |
---|---|
1. Delivery system design (eight items) | 1. Team structure and function |
2. Clinical leadership | |
3. Appointments and scheduling | |
4. Care planning | |
5. Systematic approach to follow-up | |
6. Continuity of care | |
7. Client access/cultural competence | |
8. Physical infrastructure, supplies and equipment | |
2. Information systems and decision support (three items) | 1. Maintenance and use of electronic client lists |
2. Evidence-based guidelines | |
3. Specialist-generalist collaborations | |
3. Self-management support (two items) | 1. Assessment and documentation |
2. Self-management education and support, behavioural risk reduction and peer support | |
4. Links with the community, other health services and other services (four items) | 1. Communication and cooperation on governance and operation of the health centre and other community based organisations and programs |
2. Linking health centre clients to outside resources | |
3. Working in the community | |
4. Communication and cooperation on regional health planning and development of health resources | |
5. Organisational influence and integration (three items) | 1. Organisational commitment |
2. Quality improvement strategies | |
3. Integration of health system components |