Table 5 Primary Study Interview Guide

Q1

Tell me about your role at the VA.

Q2 *

In your efforts to provide the highest quality care that you can, how do you go about assessing the quality of care that you currently provide?

Q3

How is clinical performance measured in your facility?

Q4

When you hear ‘EPRP’, what comes to mind?

Q5

How does EPRP fit in to the measurement of clinical performance at your facility?

Q6

Tell me about how you receive feedback about clinical performance at your facility. (If applicable, also, Tell me about how your PACT Team receives feedback about clinical performance.)

Q7

Tell me about the last time you received feedback about clinical performance. (If applicable, tell me about the last time your PACT team received feedback regarding its clinical performance.)

Q8 *

What do you personally do with the feedback when you get it?

Q9

What are the consequences of feedback at your facility? (i.e., what happens if you are given feedback about your performance and you choose to ignore it)?

Q10 *

What could your facility be doing that they’re not doing now to help you track your individual clinical performance?

Q11

To what extent has PACT been implemented at your facility?

Q12

Since the introduction of PACT at your facility, how has the measurement and assessment of clinical performance changed, if at all?

Q13

Since the transition to PACT, what changes have you noticed about the clinical performance information made available to you and your team? What has stayed the same?

Q14

How does your PACT teamlet use clinical performance information?

Q15

What could your facility be doing to better inform you about your PACT team's clinical performance?

Q16

Is there anything else that we have not discussed that you would like to share?