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Table 2 Factor analysis for community clinic service satisfaction CCSS

From: Identifying role of perceived quality and satisfaction on the utilization status of the community clinic services; Bangladesh context

  

Component

Corrected Item-Total Correlation

Eigen value Variance)

Cronbach’s Alpha

1

2

3

Interpersonal skill and attitude of the care provider

1

The amount of time I had to talk with my health professional

.814

  

.740

12.9(32.94)

.95

2

The staff ’s flexibility in scheduling my appointment around my needs

.802

  

.791

  

3

The courtesy of the staff

.797

  

.730

  

4

My health professional’s ability to answer questions in a sensitive and caring way

.783

  

.816

  

5

My health professional’s ability to help me feel comfortable talking about my concerns

.768

  

.847

  

6

The chance to ask all of my questions

.762

  

.806

  

7

My overall trust in the health professionals here

.715

  

.716

  

8

Privacy when talking to the receptionist

.706

  

.676

  

9

My health professional’s ability to take what I say seriously

.663

  

.836

  

10

My health professional’s willingness to explain different options for my care

.607

  

.819

  

11

How well the staff kept you informed about the waiting time

.448

  

.605

  

Preventive and promotive health services

12

How well the health professionals explain the results of tests or procedures

 

.813

 

. .722

1.7(23.25)

.92

13

Information about how to get the results of my tests

 

.791

 

.765

  

14

The health professionals’ focus on prevention

 

.684

 

.468

  

15

How well my health care fits my stage of life

 

.684

 

.775

  

16

The health professionals’ interest in my mental and emotional health

 

.666

 

.774

  

17

The information I get about healthy living. (such as diet and exercise

 

.630

 

.776

  

18

My health professional’s interest in how my life affects my health

 

.622

 

.787

  

Women health issue

19

The health professionals’ knowledge of women’s health issues

  

.819

.664

1.1(14.97)

.86

20

Help with finding information resources in women’s health

  

.755

.663

  

21

My health professional’s ability to explain things clearly

  

.625

.747

  

22

The chance to get both gynaecological and general health care here

  

.570

.675

  
  1. Total variance = 71.16; Cronbach’s α = .97 (22 items)