Component | Corrected Item-Total Correlation | Eigen value Variance) | Cronbach’s Alpha | ||||
---|---|---|---|---|---|---|---|
1 | 2 | 3 | |||||
Interpersonal skill and attitude of the care provider | |||||||
1 | The amount of time I had to talk with my health professional | .814 | .740 | 12.9(32.94) | .95 | ||
2 | The staff ’s flexibility in scheduling my appointment around my needs | .802 | .791 | ||||
3 | The courtesy of the staff | .797 | .730 | ||||
4 | My health professional’s ability to answer questions in a sensitive and caring way | .783 | .816 | ||||
5 | My health professional’s ability to help me feel comfortable talking about my concerns | .768 | .847 | ||||
6 | The chance to ask all of my questions | .762 | .806 | ||||
7 | My overall trust in the health professionals here | .715 | .716 | ||||
8 | Privacy when talking to the receptionist | .706 | .676 | ||||
9 | My health professional’s ability to take what I say seriously | .663 | .836 | ||||
10 | My health professional’s willingness to explain different options for my care | .607 | .819 | ||||
11 | How well the staff kept you informed about the waiting time | .448 | .605 | ||||
Preventive and promotive health services | |||||||
12 | How well the health professionals explain the results of tests or procedures | .813 | . .722 | 1.7(23.25) | .92 | ||
13 | Information about how to get the results of my tests | .791 | .765 | ||||
14 | The health professionals’ focus on prevention | .684 | .468 | ||||
15 | How well my health care fits my stage of life | .684 | .775 | ||||
16 | The health professionals’ interest in my mental and emotional health | .666 | .774 | ||||
17 | The information I get about healthy living. (such as diet and exercise | .630 | .776 | ||||
18 | My health professional’s interest in how my life affects my health | .622 | .787 | ||||
Women health issue | |||||||
19 | The health professionals’ knowledge of women’s health issues | .819 | .664 | 1.1(14.97) | .86 | ||
20 | Help with finding information resources in women’s health | .755 | .663 | ||||
21 | My health professional’s ability to explain things clearly | .625 | .747 | ||||
22 | The chance to get both gynaecological and general health care here | .570 | .675 |