From: Development of a survey instrument to measure patient experience of integrated care
Scale | Standardized loading | Standard error |
---|---|---|
Coordination within and between care teams | ||
6. Received conflicting information | .616 | .048 |
7. Needed to repeat self | .679 | .043 |
8. Confused because of conflicting information | .619 | .048 |
29. Doctors know medical history | .671 | .043 |
30. Staff knows medical history | .663 | .037 |
73. Time wasted because of poor coordination/organization of care | .667 | .042 |
74. Trouble getting doctors coordinated. | .724 | .038 |
Navigation: Care team arranged appointments and visits | ||
34. Help scheduling follow-up appointments | .561 | .051 |
68. Made arrangements for visits with regular doctor | .671 | .046 |
69. Made arrangements for visits with other doctors | .837 | .026 |
70. Made arrangements for lab or other tests | .796 | .031 |
71. Made arrangements in a timely manner (when needed) | .857 | .024 |
72. Made arrangements at preferred location (when needed) | .767 | .033 |
Communication between specialist and primary care doctor | ||
45. Specialist gave information to primary care doctor | .926 | .017 |
46. Primary care doctor seemed informed after specialist visit | .959 | .016 |
48. Primary care doctor talked to patient about specialist visit | .612 | .045 |
Coordination with community resources | ||
33. Discussed different places for help/treatment | .526 | .069 |
67. Help with other health resources | .700 | .074 |
Communication between primary care doctor and specialist | ||
42. Specialist had all basic information | .774 | .036 |
43. Patient knew why needed specialist visit | .667 | .045 |
44. Specialist had enough information from primary care doctor | .899 | .028 |