Communication | |||||
Criterion | A | F | S | N | Notes |
Listening skills – clinician gives time for patient/client to talk, looks open and relaxed, shows by response that they have heard what was said | |||||
Feedback – clinician checks that patient/client understood what was said | |||||
Decision making – patient/client’s point of view asked for, patient/client appears involved in decision | |||||
Information giving – gives information either verbal, written, or by demonstration | |||||
Using open questions – clinician picks up and acts on cues “You look distressed…”, or “Is there anything you would like to ask?” | |||||
Liaison with other key stakeholders (family, other MDT, other and state which) | |||||
Safe environment | |||||
Criterion | A | F | S | N | Notes |
Hand washing – between every patient/client | |||||
Using gloves, if appropriate | |||||
Equipment – maintaining sterility | |||||
Using research evidence | |||||
Criterion | A | F | S | N | Notes |
Refers to research, or evidence from audit, or web-sites, during consultations | |||||
Health promotion/lifestyle | |||||
Criterion | A | F | S | N | Notes |
Health promotion advice or literature given – in addition to information on the specific disorder/reason for care | |||||
Education provided on self-monitoring the patient/client’s condition |