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Table 5 “Key behaviours” score sheet

From: An exploration of clinical practice in sites with and without clinical nurse or midwife specialists or advanced nurse practitioners, in Ireland

Communication

Criterion

A

F

S

N

Notes

 Listening skills – clinician gives time for patient/client to talk, looks open and relaxed, shows by response that they have heard what was said

     

Feedback – clinician checks that patient/client understood what was said

     

Decision making – patient/client’s point of view asked for, patient/client appears involved in decision

     

Information giving – gives information either verbal, written, or by demonstration

     

Using open questions – clinician picks up and acts on cues “You look distressed…”, or “Is there anything you would like to ask?”

     

Liaison with other key stakeholders (family, other MDT, other and state which)

     

Safe environment

Criterion

A

F

S

N

Notes

Hand washing – between every patient/client

     

Using gloves, if appropriate

     

Equipment – maintaining sterility

     

Using research evidence

Criterion

A

F

S

N

Notes

Refers to research, or evidence from audit, or web-sites, during consultations

     

Health promotion/lifestyle

Criterion

A

F

S

N

Notes

Health promotion advice or literature given – in addition to information on the specific disorder/reason for care

     

Education provided on self-monitoring the patient/client’s condition

     
  1. A = Always, F = Frequently, S = Sometimes, N = Never, Notes = Notes on evidence – how condition was met. N/A can be used for “Not applicable”