Integrating care for frequent users of emergency departments: implementation evaluation of a brief multi-organizational intensive case management intervention

Table 2 Barriers and facilitators of early implementation of a multi-organizational brief intervention for frequent ED users

Barriers	Facilitators
Poor identification and referral processes	Partnership with local health authority
Incomplete understanding of drivers of ED use	Agency commitment
Decentralized structure	ED presence of case managers
Long wait times for other services	Training and technical assistance
Training and technical assistance

ISSN: 1472-6963