Quality Indicators | Examples |
---|---|
Patient privacy and confidentiality | Patients were required to sign a consent form before signing up with the metabolic clinic service |
The level of patient assessment. Is it only based on improving physical symptoms (confirmed by lab tests), or does it also include psychological and emotional improvement? | Metabolic clinic assessments were based on physical parameters, such as blood pressure, blood glucose levels, lipid profile and weight |
Patient education regarding their condition, treatment and medication side effects | Staff addressed medication compliance issues, by educating the patient on the importance of his/her medication and its relevance to his/her health |
Pharmacist involvement in professional development courses to enhance knowledge in providing the disease state management service | Pharmacists were actively involved in professional development courses, such as Mental Health First Aid |
The level of pharmacists’ communication with other health professionals | Pharmacists were in regular contact with psychiatrists and staff members at the government mental health clinic |
Improvements to the metabolic clinic service | The study pharmacy required further promotion of its service for greater patient numbers. |
Integration between the NP’s software and pharmacists dispensing software was required for up-to-date patient medication data |