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Table 1 Information about the patient safety culture assessment and feedback that was provided

From: Healthcare professionals’ views on feedback of a patient safety culture assessment

11 dimensions of patient safety culture are measured with the COMPaZ:

• teamwork across departments

• teamwork within departments

• correct hospital handoffs and transitions

• frequency of event reporting

• non-punitive response to error

• communication openness

• feedback on and learning from errors

• supervisor/manager expectations about safety

• management support

• sufficient staffing

• general perceptions of patient safety

The feedback report contained:

• general information about the patient safety culture assessment

• general information and the stages of development of patient safety culture

• results on department and hospital level

 - table with absolute figures of respondents’ function

 - bar chart with reported number of errors

 - bar chart with patient safety grade

 - table with mean scores on the 11 patient safety culture dimensions

 - numeric tables with percentage of positive responses (score 4 and 5) for every item

• general summary and recommendations

• (optional) appendix with general examples of improvement strategies for patient safety culture (e.g. performing walk rounds, establishing a quality commission)

The website contained:

• a homepage with general information about the patient safety culture assessment and links to

 - general information and the stages of development of patient safety culture

 - general examples of improvement strategies for patient safety culture

 - a digital download of the feedback report (see above)

• a menu (toolbar) with results on department level and benchmark options

 - table with absolute figures of respondents’ function (no benchmark options)

 - bar chart and table with reported number of errors (benchmark options)

 - bar chart and table with patient safety grade (benchmark options)

 - table with mean scores on the 11 patient safety culture dimensions (benchmark options)

 - bar chart and table with percentage of positive responses (score 4 and 5) for every item (benchmark options)

• benchmark options for hospital departments on the website

 - results of their own hospital (hospital level)

 - results of the same type of specialism in other hospitals (14 different groups were developed)

 - results of different types of hospitals (general, teaching or categorical hospital)

 - results of all respondents of participating hospitals