From: Healthcare professionals’ views on feedback of a patient safety culture assessment
11 dimensions of patient safety culture are measured with the COMPaZ: • teamwork across departments • teamwork within departments • correct hospital handoffs and transitions • frequency of event reporting • non-punitive response to error • communication openness • feedback on and learning from errors • supervisor/manager expectations about safety • management support • sufficient staffing • general perceptions of patient safety |
The feedback report contained: • general information about the patient safety culture assessment • general information and the stages of development of patient safety culture • results on department and hospital level - table with absolute figures of respondents’ function - bar chart with reported number of errors - bar chart with patient safety grade - table with mean scores on the 11 patient safety culture dimensions - numeric tables with percentage of positive responses (score 4 and 5) for every item • general summary and recommendations • (optional) appendix with general examples of improvement strategies for patient safety culture (e.g. performing walk rounds, establishing a quality commission) |
The website contained: • a homepage with general information about the patient safety culture assessment and links to - general information and the stages of development of patient safety culture - general examples of improvement strategies for patient safety culture - a digital download of the feedback report (see above) • a menu (toolbar) with results on department level and benchmark options - table with absolute figures of respondents’ function (no benchmark options) - bar chart and table with reported number of errors (benchmark options) - bar chart and table with patient safety grade (benchmark options) - table with mean scores on the 11 patient safety culture dimensions (benchmark options) - bar chart and table with percentage of positive responses (score 4 and 5) for every item (benchmark options) • benchmark options for hospital departments on the website - results of their own hospital (hospital level) - results of the same type of specialism in other hospitals (14 different groups were developed) - results of different types of hospitals (general, teaching or categorical hospital) - results of all respondents of participating hospitals |