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Table 2 Description of counselling received by simulated patients requesting medication in the four scenarios

From: Counselling practices in community pharmacies in Riyadh, Saudi Arabia: a cross-sectional study

 

Total a,b n = 150(%)

Scenario 1 n = 49

Scenario 2 n = 50

Scenario 3 n = 20

Scenario 4 n = 31

Counselling before SP demanded information

 Asked questions

15(10.0)

1

1

0

13

 Provided information

7(4.6)

1

2

0

4

Counselling after demanding informationa

 Asked questions

71(47.3)

18

11

14

28

 Provided information

150(100.0)

48

50

20

32

Questions asked abouta

 Who is medicine for

24(16.0)

2

4

3

15

 Whether had taken this medicine before

12(8.0)

0

0

0

12

 If other medicines currently being taken

14(9.3)

1

0

0

13

 If allergic to any medicine

11(7.3)

0

0

0

11

 If have any questions or concerns about this medicine

4(2.6)

1

0

0

3

Information provided about

 Name of the medicine

10(6.6)

7

1

0

2

 Dose

146(97.3)

46

50

19

31

 How to take the medication (e.g. before or after meal)

109(72.7)

34

45

20

10

 Duration of use

20(13.3)

3

5

3

9

 Possible adverse drug reactions, warnings, and precautions

15(10.0)

3

2

2

8

  1. aThe total number sometimes exceeds the number of visits as pharmacists may ask more than one question or provide more than one type of information during a visit
  2. bOut of the 161 visits a medicine was dispensed in only 150 visits