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Table 2 Description of counselling received by simulated patients requesting medication in the four scenarios

From: Counselling practices in community pharmacies in Riyadh, Saudi Arabia: a cross-sectional study

  Total a,b n = 150(%) Scenario 1 n = 49 Scenario 2 n = 50 Scenario 3 n = 20 Scenario 4 n = 31
Counselling before SP demanded information
 Asked questions 15(10.0) 1 1 0 13
 Provided information 7(4.6) 1 2 0 4
Counselling after demanding informationa
 Asked questions 71(47.3) 18 11 14 28
 Provided information 150(100.0) 48 50 20 32
Questions asked abouta
 Who is medicine for 24(16.0) 2 4 3 15
 Whether had taken this medicine before 12(8.0) 0 0 0 12
 If other medicines currently being taken 14(9.3) 1 0 0 13
 If allergic to any medicine 11(7.3) 0 0 0 11
 If have any questions or concerns about this medicine 4(2.6) 1 0 0 3
Information provided about
 Name of the medicine 10(6.6) 7 1 0 2
 Dose 146(97.3) 46 50 19 31
 How to take the medication (e.g. before or after meal) 109(72.7) 34 45 20 10
 Duration of use 20(13.3) 3 5 3 9
 Possible adverse drug reactions, warnings, and precautions 15(10.0) 3 2 2 8
  1. aThe total number sometimes exceeds the number of visits as pharmacists may ask more than one question or provide more than one type of information during a visit
  2. bOut of the 161 visits a medicine was dispensed in only 150 visits