From: Establishing a centralised telehealth service increases telehealth activity at a tertiary hospital
Patients using telehealth (remote) site |
‘Good service especially if you live too far away’ |
‘For other people, living in more remote areas Telehealth is good but not for me’ |
‘I would prefer face to face consultation’ |
‘Very happy with the service and with the hospital staff’ |
‘The TV was too high on the wall and a bit far away, but the service was ok’ |
‘None of my teleconsultations occurred on time. I had to wait 30–45 min past the appointment time’ |
‘It’s great! I would hate to have to travel and pay the extra costs for 10 min consultation’ |
‘Gives me the opportunity to see a specialist here in Mt Isa that otherwise wouldn’t have’ |
Staff at the telehealth (remote) site |
‘I was surprised that elderly patients love it. Also, Indigenous patients prefer it and like it as well’ |
‘Doctors are funded for this role but nurses weren’t so this interferes with ability to do work’ |
‘There were problems interfacing with booking software causing time delays and extra work at regional locations. In some cases the administration of the bookings was disjointed’ |
Clinicians at the tertiary hospital (local) site |
‘Access to previous investigations and pathology results, plus some technical difficulties was an issue’ |
‘Minimal core preparation at the other end and not being able to engage with GPs was a problem’ |
‘Having a skilled clinician for assessment at the other end of the line would be most beneficial and improve outcomes’ |