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Table 2 Patient scores and responses for individual items and subscales of perceived quality of care and recommendation

From: Perception of quality of care of patients with potentially severe diseases evaluated at a distinct quick diagnostic delivery model: a cross-sectional study

Subscales and items Scores N (%)
Mean (SD)
Waiting times   
 Waiting time on the waiting rooma 3.8 (0.78)  
 (1–5) (1 = very excessive; 5 = very short)
  Scored 4–5   117 (74)
  Scored 3   40 (25)
  No response   2 (1)
Duration of visit 3.9 (0.73)  
(1–5) (1 = much worse than expected; 5 = much better than expected)
  Scored 4–5   142 (89)
  Scored 2–3   14 (9)
  No response   3 (2)
 Time to diagnosisa 3.7 (0.82)  
 (1–5) (1 = very excessive; 5 = very short)
  Scored 4–5   109 (69)
  Scored 2–3   49 (31)
  No response   1 (1)
Physical environment 4.5 (0.61)  
(1–5) (1 = much worse than expected; 5 = much better than expected)
 Consultation office temperature 4.6 (0.55)  
  Scored 4–5   151 (95)
  Scored 2–3   5 (3)
  No response   3 (2)
 Waiting room noise 4.5 (0.61)  
  Scored 4–5   150 (94)
  Scored 2–3   6 (4)
  No response   3 (2)
 Consultation office cleanliness 4.7 (0.52)  
  Scored 4–5   153 (96)
  Scored 2–3   4 (3)
  No response   2 (1)
Clinical information 3.8 (0.66)  
(1–4) (1 = never; 4 = always)
 Meaning of disease 3.8 (0.72)  
  Scored 4   145 (91)
  Scored 2–3   10 (6)
  Not sure/don't’ remember/No response   4 (3)
 Diagnostic tests 3.9 (0.62)  
  Scored 4   147 (92)
  Scored 2–3   6 (4)
  Not sure/don't’ remember/No response   6 (4)
 Risks of diagnostic tests and treatment 3.8 (0.67)  
  Scored 4   144 (91)
  Scored 2–3   9 (6)
  Not sure/don't’ remember/No response   6 (4)
 Instructions after discharge 3.9 (0.63)  
  Scored 4   149 (94)
  Scored 2–3   7 (4)
  Not sure/don't’ remember/No response   3 (2)
Personal interaction 3.7 (0.56)  
(1–4) (1 = never; 4 = always)
 Kindness of healthcare staff 3.8 (0.50)  
  Scored 4   145 (91)
  Scored 2–3   11 (7)
  Not sure/don't’ remember/No response   3 (2)
 Help of healthcare staff when needed 3.7 (0.55)  
  Scored 4   143 (90)
  Scored 2–3   11 (7)
  Not sure/don't’ remember/No response   5 (3)
Accessibility   149 (94)
 Found the unit easily   
  Yes   151 (95)
  No   5 (3)
  No response   3 (2)
 Found uncomfortable to travel frequently to hospital   
  Yes   11 (7)
  No   146 (92)
  No response   2 (1)
Willingness to recommend the Unit 9.5 (0.70)  
(0–10) (0 = never; 10 = without a doubt)
  Rated < 7   6 (4)
  Rated ≥ 7   151 (95)
  No response   2 (1)
  1. SD = standard deviation.
  2. aReverse-coded for the purpose of the analysis