From: Healthcare professionals’ views on patient-centered care in hospitals
Dimension of PCC | Examples | Statements |
---|---|---|
Patients’ preferences | - Providing care in a respectful atmosphere with dignity and respect | 1. Healthcare professionals treat patients with dignity and respect. |
- Focus on quality of life issues / whole-person care | 2. Healthcare is focused on improving patients’ quality of life. | |
3. Healthcare professionals take patients’ preferences into account. | ||
- Informed and shared decision making / patient participation and involvement | 4. Healthcare professionals involve patients in decisions about their care. | |
- Personal goals and outcomes | 5. Patients are supported in setting and achieving their own treatment goals. | |
Physical comfort | - Pain management | 6. Healthcare professionals pay attention to pain management. |
- Assistance with daily living needs | 7. Healthcare professionals take patients’ preferences for support and daily living needs into account. | |
- Hospital surroundings and environment | 8. Patient areas in hospital are clean and comfortable. | |
9. Patients have privacy in the hospital. | ||
Coordination of care | - Coordination and integration of care | 10. Healthcare professionals are well informed; patients need to tell their story only once. |
11. Patient care is well coordinated among professionals. | ||
- Spokesperson for navigation through the system | 12. Patients know who is coordinating their care. | |
13. Patients have a primary contact who knows everything about their condition and treatment. | ||
- Teamwork | 14. Healthcare professionals work as a team in care delivery to patients. | |
Emotional support | - Anxiety about consequences of the changed situation | 15. Healthcare professionals pay attention to patients’ anxiety about their situations. |
- Creating support systems | 16. Healthcare professionals involve relatives in emotional support of the patient. | |
- Anxiety about the impact of one’s illness on one’s family and loved ones | 17. Healthcare professionals pay attention to patients’ anxiety about the impact of their illness on their loved ones. | |
Access to care | - Access to location / specialist | 18. The hospital is accessible for all patients. |
- Availability of transportation | 19. Clear directions are provided to and inside the hospital. | |
- Clear instructions provided on how and when to get referral | ||
- Ease of scheduling appointments | 20. Appointment scheduling is easy. | |
- Waiting time | 21. Waiting times for appointments are acceptable. | |
- Language barrier | 22. Language is not a barrier to access to care. | |
- Cultural differences | ||
Continuity and transition | - Understandable, detailed information regarding all aspects of care | 23. When a patient is transferred to another ward, relevant patient information is also transferred. |
- Coordination and planning of ongoing treatment | 24. Patients who are transferred are well informed about where they are going, what care they will receive, and who their contact person will be. | |
- Provide information regarding access to support after hospital discharge | 25. Patients receive skilled advice about care and support at home after hospital discharge. | |
Information and education | - Information on all aspects of care (e.g., clinical status, progress, prognosis, care processes) | 26. Patients are well informed about all aspects of their care. |
- Information on processes of care | 27. Patients can access their care records. | |
- Information and education to facilitate autonomy and self-care | 28. Patients are in charge of their own care. | |
29. Healthcare professionals support patients to be in charge of their care. | ||
- Open communication between patient and caregiver | 30. Open communication between patients and healthcare professionals occurs. | |
- Skills and knowledge of caregiver | 31. Healthcare professionals have good communication skills. | |
Family and friends | - Accommodations | 32. Accommodations for relatives are provided in or near the hospital. |
- Respect for role in decision making | 33. Healthcare professionals involve relatives in decisions about the patient’s care. | |
- Support for family as caregivers | 34. Healthcare professionals pay attention to loved ones in their role as the patient’s caregivers. | |
- Recognition of the needs of family and friends | 35. Healthcare professionals pay attention to the needs of the patient’s family and friends. |