Table 3 Summary of data collected

• Official documents, reports, and documents on the adoption and implementation phase were considered;

• Each type of staff profile was considered;

• Observation during the research team’s visit to the hospital;

• 19 people interviewed;

• Object: reactions and interaction of actors, specifically with respect to the EMR system;

• Main documents: (1) report on the adoption of the system containing the project’s objectives; (2) evaluation report containing the results of the system.

• Each interview took an average of 45 minutes;

• 30 hours of observation.

• 35 pages of interview transcriptions.

• 20 pages of research field notes;