Comparing the implementation of team approaches for improving diabetes care in community health centers

Table 1 Activities of Medical Assistant (MA) and Community Health Worker (CHW)

	MA	CMW
Pre-visit
Discuss the patient case with the clinician	X
Agenda setting with the patient	X
Ordering routine services	X	X
History tracking	X	X
During the visit
Document clinician findings	X
Send electronic descriptions to pharmacy	X
Write prescriptions for the clinician to sign	X
Post-visit
Discuss patients’ concerns	X	X
Recapitulate the advice given by the clinician	X	X
Set goals with the patient	X	X
Make sure that patients can navigate the system	X	X
Between visits
Provide culturally appropriate health education and information	X	X
Assure that people with diabetes receive the services they need	X	X
Follow up via telephone	X	X
Offer informal counseling and social support		X
Provide information to families to support lifestyle changes		X
Build individual and community capacity		X
Make home visits to patients		X
Reach out into the community of patients		X

ISSN: 1472-6963