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Table 8 howRwe item scores before and after changes to appointments system

From: A short generic patient experience questionnaire: howRwedevelopment and validation

howRweItem

Before change

After change

Mann-Whitney test

(95% confidence limits)

(95% confidence limits)

Responses (n)

278

550

 

Treat me kindly

93.9 (92.2 - 95.6)

92.9 (91.7 - 94.1)

z=0.9, p=0.4

Listen and explain

89.4 (87.5 - 91.4)

91.0 (89.6 - 92.4)

z=1.0, p=0.3

See me promptly

71.5 (68.5 - 74.5)

83.7 (81.6 - 85.8)

z=6.1, p<0.0001

Well organised

78.9 (76.2 - 81.6)

87.8 (85.9 - 89.7)

z=4.7, p<0.0001