From: A short generic patient experience questionnaire: howRwedevelopment and validation
howRweItem | Before change | After change | Mann-Whitney test |
---|---|---|---|
(95% confidence limits) | (95% confidence limits) | ||
Responses (n) | 278 | 550 | |
Treat me kindly | 93.9 (92.2 - 95.6) | 92.9 (91.7 - 94.1) | z=0.9, p=0.4 |
Listen and explain | 89.4 (87.5 - 91.4) | 91.0 (89.6 - 92.4) | z=1.0, p=0.3 |
See me promptly | 71.5 (68.5 - 74.5) | 83.7 (81.6 - 85.8) | z=6.1, p<0.0001 |
Well organised | 78.9 (76.2 - 81.6) | 87.8 (85.9 - 89.7) | z=4.7, p<0.0001 |