From: A short generic patient experience questionnaire: howRwedevelopment and validation
Item | Excellent | Good | Fair | Poor |
---|---|---|---|---|
Treat me kindly | 671 (81.0%) | 148 (17.9%) | 7 (0.8%) | 2 (0.2%) |
Listen and explain | 609 (73.6%) | 202 (24.4%) | 16 (1.9%) | 1 (0.1%) |
See me promptly | 447 (54.0%) | 273 (33.0%) | 90 (10.9%) | 18 (2.2%) |
Well organised | 530 (64.0%) | 233 (28.1%) | 51 (6.2%) | 14 (1.7%) |