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Table 3 Distribution of responses for each item (%)

From: A short generic patient experience questionnaire: howRwedevelopment and validation

Item

Excellent

Good

Fair

Poor

Treat me kindly

671 (81.0%)

148 (17.9%)

7 (0.8%)

2 (0.2%)

Listen and explain

609 (73.6%)

202 (24.4%)

16 (1.9%)

1 (0.1%)

See me promptly

447 (54.0%)

273 (33.0%)

90 (10.9%)

18 (2.2%)

Well organised

530 (64.0%)

233 (28.1%)

51 (6.2%)

14 (1.7%)