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Table 1 Categorisation of the analysed components – examples of patients' statements

From: Patient satisfaction with healthcare provided by family doctors: primary dimensions and an attempt at typology

Category

Examples of patients' statements

Assessment of personality features

"A very nice doctor" (+ve)

 

"He is arrogant" (-ve)

Assessment of competences

"She is a good doctor, her diagnoses are correct" (+ve)

 

"She often prescribes drugs which are ineffective" (-ve)

Assessment of doctor-patient interactions

"Doctor talks to me and explains much to me" (+ve)

 

"She did not ask me exactly what hurts" (-ve)

Contextual factors

"Fantastic equipment" (+ve)

 

"I come in, nobody's there, and yet I had to wait 15 minutes" (-ve)

General assessment

"Everything is always all right" (+ve)

 

"It was awful" (-ve)