Category | Examples of patients' statements |
---|---|
Assessment of personality features | "A very nice doctor" (+ve) |
 | "He is arrogant" (-ve) |
Assessment of competences | "She is a good doctor, her diagnoses are correct" (+ve) |
 | "She often prescribes drugs which are ineffective" (-ve) |
Assessment of doctor-patient interactions | "Doctor talks to me and explains much to me" (+ve) |
 | "She did not ask me exactly what hurts" (-ve) |
Contextual factors | "Fantastic equipment" (+ve) |
 | "I come in, nobody's there, and yet I had to wait 15 minutes" (-ve) |
General assessment | "Everything is always all right" (+ve) |
 | "It was awful" (-ve) |