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Table 5 Comparison between two patient surveys regarding waiting period in the ENT outpatients' department.

From: Quality management: reduction of waiting time and efficiency enhancement in an ENT-university outpatients' department

 

Survey

1 year before establishment of the measures

(n = 222 patients)

Survey

6 months after establishment of the measures

(n = 126 patients)

  

Waiting period

Waiting period (min)

Waiting period (min)

mean time gain (min)

mean time gain (%)

at reception desk

14

(SD: 3.6)

7

(SD: 3.1)

7

50

between registration and treatment start

57

(SD: 31.9)

45

(SD:13.2)

12

21

between beginning and end of medical treatment

61

(SD: 26.0)

36

(SD: 14.3)

25

41

  1. (Standard deviation = SD)