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Table 5 Comparison between two patient surveys regarding waiting period in the ENT outpatients' department.

From: Quality management: reduction of waiting time and efficiency enhancement in an ENT-university outpatients' department

  Survey
1 year before establishment of the measures
(n = 222 patients)
Survey
6 months after establishment of the measures
(n = 126 patients)
  
Waiting period Waiting period (min) Waiting period (min) mean time gain (min) mean time gain (%)
at reception desk 14
(SD: 3.6)
7
(SD: 3.1)
7 50
between registration and treatment start 57
(SD: 31.9)
45
(SD:13.2)
12 21
between beginning and end of medical treatment 61
(SD: 26.0)
36
(SD: 14.3)
25 41
  1. (Standard deviation = SD)