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Table 4 Comparison of results of patient surveys.

From: Quality management: reduction of waiting time and efficiency enhancement in an ENT-university outpatients' department

Questions concerning: Overall assessment
survey
2 years before implementation
(n = 136 patients)
Overall assessment
survey
6 months after implementation
(n = 126 patients)
subjective perception of waiting time 3.1 2.5
the overall impression 2.6 2.1
wish for future appointments yes: 75% yes: 95%
  1. Subjective degrees (from 1 = very good to 5 = unsatisfactory) to be assigned by the patients.