Constructs | Factor Naming | Cronbach's α (> .6) |
---|---|---|
Technology-based Service Encounters | Â | Â |
 | E-workflow (the Online Appointment System Service) | 0.832 |
 | E-facility (the Electronic Medical Record) | 0.912 |
Service Quality | Â | Â |
 | Reliability | 0.891 |
 | Credibility | 0.862 |
 | Customization | 0.811 |
 | Convenience | 0.912 |
Patient Satisfaction | Â | Â |
 | Patient Satisfaction | 0.816 |
Network Security | Â | Â |
 | Confidentiality | 0.802 |
 | Integrity | 0.815 |
 | Certification | 0.803 |
 | Non-repudiation | 0.862 |