Skip to main content

Table 1 Factor Naming and Reliability Analysis of Constructs

From: An assessment of technology-based service encounters & network security on the e-health care systems of medical centers in Taiwan

Constructs

Factor Naming

Cronbach's α (> .6)

Technology-based Service Encounters

  
 

E-workflow (the Online Appointment System Service)

0.832

 

E-facility (the Electronic Medical Record)

0.912

Service Quality

  
 

Reliability

0.891

 

Credibility

0.862

 

Customization

0.811

 

Convenience

0.912

Patient Satisfaction

  
 

Patient Satisfaction

0.816

Network Security

  
 

Confidentiality

0.802

 

Integrity

0.815

 

Certification

0.803

 

Non-repudiation

0.862