Risk of dissatisfaction | Public (%) | Private (%) | All (%) |
---|---|---|---|
Properly identified specimen | 3/10(30.0) | 1/4(25.0) | 4/14(28.6) |
Clear and accurate test request | 4/10 (40.0) | 2/4(50.0) | 6/14(42.9) |
Properly collected and transported specimen | 3/10(30.0) | 1/4(25.0) | 4/14(28.6) |
Availability of equipment | 4/10 (40.0) | 1/4(25.0) | 5/14(35.7) |
Communication between laboratories | 4/10 (40.0) | 2/4(50.0) | 6/14(42.9) |
Timely results feed back to the sending laboratory | 1/10(10.0) | 1/4(25.0) | 2/14(14.5) |