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Table 3 Dimensional Cronbach's Alpha

From: REFERQUAL: a pilot study of a new service quality assessment instrument in the GP exercise referral scheme setting

Dimension

α

Tangibles

0.554

Reliability

0.802

Responsiveness

0.619

Assurance

0.678

Empathy

0.659

GP

0.857

Personal

0.644

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BMC Health Services Research

ISSN: 1472-6963

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