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Table 2 Spearman's rho of Non-Normally Distributed Items

From: REFERQUAL: a pilot study of a new service quality assessment instrument in the GP exercise referral scheme setting

Item

Spearman Correl. (rho)

N

Tangibles 1

0.910

27

Tangibles 2

0.914

27

Tangibles 3

0.931

27

Tangibles 4

0.932

26

Responsiveness 5

0.952

27

Responsiveness 6

0.909

27

Responsiveness 7

0.917

27

Responsiveness 8

0.952

27

Responsiveness 9

0.883

25

Responsiveness 10

0.857

26

Responsiveness 12

0.950

27

Assurance 14

0.864

26

Assurance 16

0.932

27

Assurance 17

0.932

21

Assurance 18

0.972

20

Assurance 19

0.958

26

Assurance 20

0.922

27

Assurance 21

0.954

27

Empathy 23

0.924

25

Empathy 25

0.952

26

Empathy 26

0.976

25

Empathy 27

0.966

26

GP 28

0.953

26

GP 29

0.938

23

Personal 33

0.964

27

Personal 35

0.965

27

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BMC Health Services Research

ISSN: 1472-6963

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