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Table 1 Table 1

From: The implementation of quality management systems in hospitals: a comparison between three countries

QM-activities Dutch hospitals N = 101 Hungarian hospitals N = 116 Finnish hospitals N = 59
Quality policy documents    
Mission statement 91 73 68
Quality policy 56 37 56
Quality action plan 41 35 27
Annual quality report 97 43 25
Quality manual 10 47 10
Human Resources Management    
Feedback to staff about results 19 40 34
New staff selected on positive attitude 29 41 44
Professionals trained in QM 74 70 95
Management trained in QM 77 68 86
Training based on quality policy 39 41 34
QM-activities within regular working hours 88 73 93
New staff trained in QM 12 24 29
Management explains quality requirements 65 60 51
Management controls compliance with procedures 30 52 34
Practice guidelines for ...    
Medical treatment 96 87 80
Patient information 74 36 92
Medical aids 65 66 81
Critical incidents 56 35 48
Diagnostic related groups 85 62 88
The routing of the patient 46 43 56
Cooperation with other providers 67 26 59
QI-activities    
Monodisciplinary peer review 70 28 59
Multidisciplinary peer review 60 21 63
Care plan management 81 72 81
Incident and infection committees 98 96 96
Job assessment interviews 97 97 100
Internal audits 44 65 53
Accreditation/certification 54 53 48
Management information system 58 83 63
User satisfaction surveys 82 95 100
Staff satisfaction surveys 54 49 92
Need surveys among users 25 84 46
Need surveys among referrers 36 53 53
Complaints registrations 93 96 78
Patient participation in ....    
Evaluating quality goals 22 20 22
Development of quality criteria 39 38 14
Committees & improvement projects 28 20 20
Development of guidelines 18 18 19
Average number of QM-activities 22 (SD = 6)
Range 11–38
20 (SD = 8)
Range 5–39
22 (SD = 6)
Range 9–36