Table 4 QMS implementation problems in Lithuanian support treatment and nursing hospitals

Quality policy definition

2.55

1.57

2.47

1.12

2.86

1.56

2.60

1.42

0.60

2

.74

Quality goal setting

2.86

1.52

2.59

1.12

2.64

1.78

2.72

1.46

0.72

2

.70

Appointment of local audit group manager

3.14

1.61

3.29

1.69

2.71

1.59

3.08

1.62

1.17

2

.56

Audit group formation

4.68

2.15

4.18

1.91

3.07

1.64

4.09

2.02

5.77

2

.06

Personnel training

4.18

1.18

4.47

1.42

4.57

1.50

4.38

1.33

1.09

2

.58

Procedure development

5.41

1.44

5.65

1.37

5.29

1.44

5.45

1.39

0.55

2

.76

Development of job instructions

4.73

1.45

4.65

1.00

4.50

1.87

4.64

1.43

0.06

2

.97

Use of diagnostic and treatment methods

3.91

1.41

3.82

1.55

4.29

1.54

3.98

1.47

0.55

2

.76

Staff resistance to QMS implementation

3.09

1.48

2.88

1.05

2.64

1.50

2.91

1.35

1.26

2

.53

Information deficiency

4.68

1.36

5.65*

1.41

4.93

1.49

5.06

1.45

6.46

2

.04

Lack of financial resources

5.32

1.81

5.71

1.31

5.07

1.86

5.38

1.67

0.66

2

.72