Table 5 Reasons for patients to lodge a complaint expressed in percentage of complainants (N = 424).
From: Patient expectations of fair complaint handling in hospitals: empirical data
Importance | not important | important | very important + most important |
Reasons to complain | % | % | % |
- I want to prevent the incident happening to others | 1 | 4 | 94 |
- I want the complaint to be known at a higher level | 7 | 14 | 75 |
- What has happened goes against my sense of justice | 11 | 13 | 70 |
- I feel it as my duty to lodge a complaint | 12 | 15 | 68 |
- I want to prevent the incident happening to me again | 14 | 13 | 67 |
- I want to prevent the incident being kept private | 20 | 22 | 52 |