From: Predictors of patient satisfaction with hospital health care
Variables | Patient satisfaction questionnaire domains | |||||||||||
Information | Human Care | Comfort | Visiting | Intimacy | Cleanliness | |||||||
β Coef. | P value | β Coef. | P value | β Coef. | P value | β Coef. | P value | β Coef. | P value | β Coef. | P value | |
R2 | 0.063 | 0.062 | 0.084 | 0.028 | 0.039 | 0.034 | ||||||
Age (years) | ||||||||||||
<= 50 | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- |
51–65 | 7.10 | <0.001 | 6.35 | <0.001 | 6.30 | <0.001 | 2.52 | 0.08 | 3.95 | <0.05 | 3.21 | <0.05 |
>65 | 7.66 | <0.001 | 8.18 | <0.001 | 11.65 | <0.001 | 4.07 | <0.01 | 3.54 | 0.06 | 4.99 | <0.001 |
Gender | ||||||||||||
Men vs. women | -1.19 | 0.23 | -0.58 | 0.58 | 1.91 | <0.05 | 2.01 | <0.05 | 3.44 | <0.01 | 1.34 | 0.14 |
Education level | ||||||||||||
No studies/primary | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- |
Secondary/university | -1.67 | 0.15 | -1.13 | 0.37 | -1.90 | 0.08 | -2.85 | <0.05 | -2.87 | <0.05 | -2.31 | <0.05 |
Marital status | ||||||||||||
Single/divorced | -2.85 | <0.05 | -0.96 | 0.53 | 3.95 | <0.01 | 3.38 | <0.05 | -1.64 | 0.35 | 4.37 | <0.001 |
Widowed | -0.67 | 0.64 | -1.37 | 0.37 | 0.003 | 0.99 | -0.75 | 0.60 | 0.48 | 0.78 | 1.25 | 0.34 |
Married/cohabitating | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- |
Length of hospital stay (days) | ||||||||||||
<4 | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- |
4–7 | -0.77 | 0.53 | -0.42 | 0.75 | -1.56 | 0.16 | -3.42 | <0.01 | 0.88 | 0.57 | -2.81 | <0.05 |
>7 | -0.27 | 0.82 | -1.22 | 0.36 | -2.33 | <0.05 | -5.50 | <0.001 | -0.35 | 0.82 | -3.82 | <0.001 |
Previous admissions | ||||||||||||
0 | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- |
1–4 | -1.53 | 0.22 | -2.78 | <0.05 | -2.40 | <0.05 | -1.35 | 0.28 | 0.21 | 0.89 | -2.60 | <0.05 |
>4 | -3.3 | <0.05 | -6.72 | <0.001 | -5.16 | <0.001 | -2.92 | <0.05 | 0.10 | 0.96 | -4.41 | <0.01 |
Response to mailing | ||||||||||||
1st mailing | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- | ----- |
2nd mailing | -2.35 | <0.05 | -3.10 | <0.01 | -1.32 | 0.19 | -0.03 | 0.98 | -1.57 | 0.25 | -0.08 | 0.93 |
3rd mailing | -4.34 | <0.001 | -6.66 | <0.001 | -5.39 | <0.001 | 1.06 | 0.38 | -4.10 | <0.01 | -1.75 | 0.12 |
Responded to questionnaire | ||||||||||||
With help vs. alone | -7.37 | <0.001 | -6.31 | <0.001 | -4.45 | <0.001 | 0.02 | 0.98 | -5.57 | <0.001 | -2.20 | <0.05 |