Skip to main content

Table 5 Multivariate analysis by relevant variables

From: Predictors of patient satisfaction with hospital health care

Variables

Patient satisfaction questionnaire domains

 

Information

Human Care

Comfort

Visiting

Intimacy

Cleanliness

 

β Coef.

P value

β Coef.

P value

β Coef.

P value

β Coef.

P value

β Coef.

P value

β Coef.

P value

R2

0.063

 

0.062

 

0.084

 

0.028

 

0.039

 

0.034

 

Age (years)

            

   <= 50

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

   51–65

7.10

<0.001

6.35

<0.001

6.30

<0.001

2.52

0.08

3.95

<0.05

3.21

<0.05

   >65

7.66

<0.001

8.18

<0.001

11.65

<0.001

4.07

<0.01

3.54

0.06

4.99

<0.001

Gender

            

   Men vs. women

-1.19

0.23

-0.58

0.58

1.91

<0.05

2.01

<0.05

3.44

<0.01

1.34

0.14

Education level

            

   No studies/primary

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

   Secondary/university

-1.67

0.15

-1.13

0.37

-1.90

0.08

-2.85

<0.05

-2.87

<0.05

-2.31

<0.05

Marital status

            

   Single/divorced

-2.85

<0.05

-0.96

0.53

3.95

<0.01

3.38

<0.05

-1.64

0.35

4.37

<0.001

   Widowed

-0.67

0.64

-1.37

0.37

0.003

0.99

-0.75

0.60

0.48

0.78

1.25

0.34

   Married/cohabitating

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

Length of hospital stay (days)

            

   <4

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

   4–7

-0.77

0.53

-0.42

0.75

-1.56

0.16

-3.42

<0.01

0.88

0.57

-2.81

<0.05

   >7

-0.27

0.82

-1.22

0.36

-2.33

<0.05

-5.50

<0.001

-0.35

0.82

-3.82

<0.001

Previous admissions

            

   0

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

   1–4

-1.53

0.22

-2.78

<0.05

-2.40

<0.05

-1.35

0.28

0.21

0.89

-2.60

<0.05

   >4

-3.3

<0.05

-6.72

<0.001

-5.16

<0.001

-2.92

<0.05

0.10

0.96

-4.41

<0.01

Response to mailing

            

   1st mailing

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

-----

   2nd mailing

-2.35

<0.05

-3.10

<0.01

-1.32

0.19

-0.03

0.98

-1.57

0.25

-0.08

0.93

   3rd mailing

-4.34

<0.001

-6.66

<0.001

-5.39

<0.001

1.06

0.38

-4.10

<0.01

-1.75

0.12

Responded to questionnaire

            

   With help vs. alone

-7.37

<0.001

-6.31

<0.001

-4.45

<0.001

0.02

0.98

-5.57

<0.001

-2.20

<0.05

  1. β Coef.: Beta coefficient from the lineal general model, after adjustment by all relevant variables. Positive values indicate more satisfaction on that domain for that category; negative values indicate less satisfaction compared with the reference category, which is blank or indicated as "versus".